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eSchedule | your time is our essence

Call Center Employee Scheduling

Easy-to-use Application

Easily schedule hundreds of agents at multiple locations without conflict

Absence Management

The approval workflow enables supervisors to accept or decline requests

Shift Worker Scheduling

Optimized for seasonal, part-time and temporary employee scheduling

We understand that as a team lead employed at a call center, you can have difficulty fitting all the tasks you’re responsible for into a workday. Scheduling busy temporary and part-time shift employees, while still managing your full-time workforce, means you spend a fair share of your time moderating availability, approving shift-trades and filling missed shifts. You’re constantly looking for ways to increase efficiency and recognize that the right technology implemented in a timely manner can benefit both you and the team you’re responsible for.

Get started with your simplified scheduling solution now.

Call center employee scheduling software that works.

Calendar Sync

Part-time staff have busy schedules that can make it difficult to keep track of when they work. Supervisors can remain confident as employees can sync their work schedule directly into the third-party calendar apps that they already use (iCal, Google Calendar, Outlook).

Mobile Scheduling App

Both supervisors and agents can access the eSchedule application from their device, anywhere and anytime. The mobile app combined with real-time SMS notifications ensure that your employees are always in reach. Whether it is to pickup a shift another employee just called in sick for, or to submit an upcoming absence request.

Open-shift Scheduling

The availability of your part-time employees is constantly changing. Accommodate this by leaving some shifts “open” and letting them select the schedule they will actually show up for. Further, reduce the stress around absenteeism by instantly releasing the missed shift as open and having it automatically notify all available employees that a shift needs to be covered.

No Staff Training Required

Employing part-time and temporary agents can mean new users are always rotating through the application. eSchedule is easy to learn for supervisors, and even easier for their employees. Upon their first log-in to the app, they are presented with an introductional video and an entire library of other self-directed resources that ensure they know what to do.